Terms & Policies

1. Scope

This Policy applies to all customers subscribing to Mergers United's subscription-based services, which provide a technology platform facilitating introductions between businesses and investors.

2. Cancellation Policy

Customers may cancel their subscription at any time. Cancellation requests must be submitted via email to support@mergersunited.com or through the account portal on the Platform. Cancellations take effect at the end of the current billing cycle unless otherwise agreed in writing. Access to services will continue until the end of the paid period.

3. Refund Policy

Refunds are limited and may only be considered where:

• The subscription service was not delivered due to a material technical failure preventing meaningful use
• Promised features or functionality were not made available as explicitly advertised

Requests must be submitted in writing to support@mergersunited.com with proof of subscription and a clear description of the issue. The Company will acknowledge receipt within five (5) business days. Approved refunds will be issued via the original payment method within 10–15 business days. Refunds may be full or partial at the sole discretion of the Company.

4. No Refund After Period Ends or New Cycle Begins

No refunds, credits, or reimbursements shall be granted once the current subscription period has ended or a new billing cycle has commenced — whether the service or credits were fully used, partially used, or unused. Failure to submit a cancellation request prior to the renewal date constitutes acceptance of renewal without any entitlement to refund.

5. Non-Refundable Cases

Refunds shall not be granted in the following circumstances:

• Cancellation due to change of mind, lack of use, or personal preference
• Issues caused by factors outside the Company's control
• Any use of the service in accordance with applicable policies where no material breach by the Company occurred

6. Automatic Renewal

Subscriptions automatically renew at the end of each billing period. Customers must cancel before the next billing date to avoid charges for the subsequent period.

7. Relationship to Other Policies

This Policy forms an integral part of the Terms of Service and the Subscription & Payment Policy. Any interpretation shall be consistent with applicable laws and the Company's policies.

8. Contact

Customer Relations Team — Mergers United for Commercial Mediation, 56 Zone, 205 Street, 32 Building, Second Floor, Office 35, Doha, Qatar. Email: support@mergersunited.com

9. Amendments

The Company reserves the right to amend this Policy at any time. Continued use of the Platform after publication of amendments constitutes acceptance of the revised terms.